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FAQ

  • Why i will need a Aqara M2 Hub
    Device Connectivity: Hubs often support multiple communication protocols such as Zigbee, Wi-Fi, or Bluetooth, allowing them to connect with a variety of smart devices. Centralized Control: Users can manage and control different smart devices from a single interface or app provided by the hub. This includes setting up automation routines, checking device statuses, and receiving alerts. Interoperability: Hubs aim to create a cohesive ecosystem by ensuring compatibility between devices from different manufacturers. This allows users to build a diverse and integrated smart home network. Automation and Scenes: Users can create automation rules and scenes, enabling devices to work together based on predefined conditions or triggers. For example, turning off lights when a motion sensor detects no movement. Voice Control: Many smart home hubs integrate with popular voice assistants such as Amazon Alexa, Google Assistant, or Apple HomeKit, allowing users to control devices using voice commands. Security Features: Some hubs offer security features such as monitoring sensors, door/window sensors, and cameras, contributing to a comprehensive home security system.
  • Does the M2 Hub work even internet is down?
    Local Connectivity: Aqara hubs often communicate with connected devices using local communication protocols like Zigbee. This means that devices connected to the hub, such as sensors or smart switches, can still function within your home's local network even if the internet is unavailable. Basic Functionality: During an internet outage, the hub should continue to support basic functionalities, such as controlling local devices, triggering automations that are set up within the local network, and responding to sensor inputs. Remote Access Limitations: If the internet is down, you may not be able to control your Aqara devices remotely using a mobile app or voice assistant.
  • Can i hide the Hub inside the cabinet or drawer?
    Wireless Signal Strength: If the Aqara M2 Hub communicates with devices using wireless protocols like Zigbee or Wi-Fi, placing it inside a metal or heavily shielded cabinet may impact the wireless signal strength. This could potentially lead to connectivity issues with devices located outside the cabinet. Ventilation: Smart home hubs may generate heat during operation, and some hubs are designed to dissipate heat effectively. Placing the hub in an enclosed space without proper ventilation might lead to overheating issues. Accessibility: Placing the hub in a cabinet or drawer may make it less accessible for manual interaction, such as pressing a physical button for pairing or troubleshooting. Ensure that you can easily access the hub when needed. Internet Connection: Confirm that the cabinet or drawer doesn't interfere with the hub's connection to the internet. If the hub relies on a wired Ethernet connection, make sure it has access to the network. 5. Before permanently placing the Aqara M2 Hub inside a cabinet or drawer, it's a good idea to test its functionality in that location for a period to ensure that it performs reliably and doesn't experience any issues with connectivity or heat. Additionally, contact for any specific recommendations regarding placement and environmental conditions for the Aqara M2 Hub.
  • Can M2 Hub control AC
    1. The Aqara M2 Hub is primarily designed to act as a hub for various smart home devices, including lights, switches, sensors, and other devices that use Zigbee or Wi-Fi connectivity protocols. However, it does not have built-in support for directly controlling air conditioners (ACs). 2. To control an AC with the Aqara M2 Hub, you would need line of sight with AC that works with the Aqara Hub and other smart home platforms like HomeKit. Some AC controllers allow you to remotely control your air conditioner via an app, and they can be integrated with your Aqara M2 Hub for centralized control.
  • If Aqara M1S cannot be added, how to resolve it ?
    1. Before adding an Hub M1S, please make sure that the mobile phone has been connected with the 2.4GHz Wi-Fi network, and keep the mobile phone as close to the product as possible. 2. If the device fails to be added or the network is not connected for more than 15 minutes after start-up, please long press the device button for more than 10s until the yellow indicator light flashes, and then add the device again. 3. When you hear the voice prompt "waiting to connect, please open Aqara Home App", you can use Aqara Home to add the device. If you hear the voice prompt "waiting to connect, please open the Mi Home App" in the factory state, you need to press the button twice within 10 seconds after hearing the voice prompt. The device has successfully switched the app platform until you will hear the voice prompt "beep". And then, you can use Aqara Home to add it after the yellow indicator light flashes. 4. If the device still cannot be added successfully, please power it off, then power it on, and try to add it again. You can also press its button ten times to restore it to the factory settings and try again. Please note that restoring it to the factory settings will clear all usage data, including information about added sub-devices.
  • Can i pair the hub with my app without connecting to wifi ?
    No, make sure your phone is connected to the Wi-Fi and then connect to the hub via the app.
  • How many Zigbee accessories can be paired with a hub
    1.This hub supports up to 32 Zigbee end devices. 2.If you want to add more Zigbee end devices, you can add a Zigbee router to the hub first, and then add further Zigbee end devices. The Zigbee router has extending functionality. After expansion, the hub can support up to 128 Zigbee accessories. 3. Among the Zigbee products of the Aqara and Mijia brands, the product powered by the neutral and live wires is a router, and the product powered by the live wire or by the battery is an end device. Each router can extend to support 16 end devices.
  • What is the maximum distance between a accessories and the hub, and does the signal pass through walls ?
    The effective distance range between a accessory and the hub varies depending on the actual indoor environment. For household use, the distance between a accessory and the hub should be no more than 10 meters and there should be no more than two walls between them.
  • Why the other AI functions cannot be available after the gesture recognition is enabled ?
    After the gesture recognition is enabled, it will consume more hardware computing resources, so the face, human shape and pet recognition and other automations related to PTZ are not available. If you disable gesture recognition, other AI functions are available.
  • Why are the event messages and alarm video are not reported and recorded after the gesture recognition is enabled ?
    Gesture recognition function can be used as the execution condition of automatic control. It can achieve the linkage control of accessory by making a specified static gesture in front of the camera. It is the behavior initiated by the user, and it is not reported as an alarm event or recorded video.
  • What can we do with face recognition ? how to enabled it ?
    1.Face recognition can be used as the condition of family alert or automatic execution to realize the functions of reporting alarm information and triggering execution automation when detecting unfamiliar or marked faces. 2.Using face recognition for the first time, the Aqara Home APP will guide users to add and synchronize face information to the camera. Face information is stored in the cloud server in the unit of family. Users can synchronize face information to multiple G3 cameras to realize batch operation, and can also add and import faces in the app's setting option. Users can delete face information on their own initiative, and all uploaded face information will be cleared after reset.
  • Can AI function be used in night vision mode ?
    Gesture, face, human and pet recognition algorithms all rely on image color information. In night vision mode, the video is gray image, which will affect the effect of AI recognition. It is recommended to experience them only in color mode.
  • What is the maximum capacity of external memory card support by the camera? Can the camera saves the video on MIcroSD even if is disconnected from the network ?
    1. The camera supports 128GB MicroSD card and supports the exFat and FAT32 formats 2. Yes. After the device connects to the network successfully, the videos to be saved on the MicroSD card can still be recorded in case of any network disconnection, but these videos saved on the MicroSD card cannot be viewed remotely via app.
  • How many clients can watch the videos on one camera at the same time?
    There is no limit on the number of connected clients, however, it is recommended that no more than 4 users watch videos simultaneously. The more apps connected, the more processor resource consumed (too many users connected will cause real-time screen lag and delay).
  • What kind of bracket can be used for wall installation or ceiling installation of the camera?
    The Aqara Camera Hub G3 has reserved a standard 1/4" nut hole at the bottom for connecting to the brackets with 1/4" nut, so users can choose the installing brackets recommended by Aqara or other applicable brackets for wall installation or ceiling installation of the camera through the above-mentioned connection method.
  • Why the camera cannot be controlled of the PTZ after it is connected to HomeKit?
    The functions related to camera PTZ control are unavailable temporarily in Apple Home APP until the subsequent update version supports such functions. However, the camera can be controlled the rotation of the PTZ via the Aqara Home APP.
  • How does Aqara camera hub G2H Pro connect ZigBee end device, and how many end devices can be connected at most?
    You can quickly press the button on the top of the camera three times to initiate ZigBee end device connection. G2H Pro support ZigBee 3.0 protocol and can connect 128 end devices at most.
  • How dose Aqara camera hub G2H Pro connect to internet?
    You can scan the QR code generated by Aqara Home app to connect to internet. After the camera is powered on, please open the app and connect the device to 2.4GHz Wi-Fi, according to the voice prompt. Then, the QR code is generated, and you can scan the QR code through the G2H Pro lens for the network connection.
  • What kind of Wi-Fi can Aqara camera hub G2H Pro connect? Does it can connect to mixing frequency Wi-Fi?
    It supports 2.4GHz IEEE902.11b/g/n Wi-Fi protocol. And it doesn’t support 5GHz Wi-Fi. When connecting the mixing frequency router, it is recommended to separate 2.4GHz and 5GHz Wi-Fi to avoid abnormal connection.
  • How many clients does Aqara camera hub G2H Pro can preview at the same time in a single camera?
    At most 4 .
  • How much capacity does Aqara camera hub G2H Pro needs to store one day’s video?
    tt will take at least 18GB to store one day’s video. Generally, the TF card with 512GB capacity is expected to be stored for 4 weeks, totaling 28 days.
  • What kind formats of TF card does Aqara camera hub G2H Pro supports? How much capacity does it supports?
    It supports the TF card with CLASS 4 above and format of FAT32. The capacity is 512GB at most. However, We suggest you use the TF card with CLASS 10 above.
  • What can we do if the Aqara Hub E1 fail to connect to Wi-Fi?
    1. Bring your mobile phone closer to the Hub when connecting to Wi-Fi. 2. Connect your phone to Wi-Fi. 3. The phone is required to be connected to the Wi-Fi in the 2.4GHz band. 4. In case of the prompt of Hub connection failure on the mobile phone app, please reset the Hub: Press and hold the button on the Hub for 10s until the orange indicating light is flashing.
  • What is the maximum connectable distance between the accessory and the Hub? Whether the signal can pass through the wall?
    The connectable distance between the accessory and the Hub varies for different indoor environment. When it is applied in the home environment, it is recommended that the distance between the accessory and the Hub should be no more than 10m, with at most two walls.
  • Why is the accessory often offline?
    1. The accessory may be too far from the Hub, or have a metal shade in between. Please shorten the distance between the accessory and the Hub, and avoid the metal shade. Tips: For a better experience, please upgrade the device firmware in time to ensure the compatibility and stable communications.
  • What is the “Preventing accidental deletion” of the Hub? How to use it?
    1. The “Preventing accidental deletion” of the Hub is provided for the purpose to avoid the network disconnection of the device due to the misoperation of the function buttons (for example, press and hold a function button for 10s). After enabling this function, the device can only be unbound through the app (when the device is connected to the network normally). 2. The function can be enabled by selecting " Preventing accidental deletion settings" in the Setting in the app.
  • why can't connect to the Wi-Fi repeater when I enabled the function?
    When the Wi-Fi repeater function is enabled, the IP address is still assigned by the router. 1) When some brands of wireless routers receive frequent connection requests, they may refuse to assign IP addresses, resulting in Wi-Fi repeater unable to connect. It is recommended to restart the route or try to connect again after waiting for a period of time. 2) in some scenarios, the hub may switch back and forth to connect different routers when multiple routers in the same WLAN share SSID but use different channels (such as office environment) , once the channel is changed, the devices under repeater can not establish the corresponding IP relationship with the new route, resulting in the Wi-Fi repeater unable to communicate. It is recommended to experience the Wi-Fi repeater function only in a single router environment.
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